Shipping Policy

Available shipping methods, carrier services, and estimated rates may be displayed during checkout, included in a quote, or provided by ShopTough staff. Rates may be based on package dimensions, weight, destination, service level, carrier availability, account terms, and other shipping factors.

Some industrial, oversized, palletized, freight, or custom orders may require a manually calculated shipping charge rather than an automated parcel rate.

Order processing time and product lead time are separate from carrier transit time. Stock status, manufacturing schedules, order volume, custom requirements, payment or credit approval, and carrier availability may affect shipment timing.

Any estimated ship date or delivery date is provided in good faith but is not guaranteed unless ShopTough expressly agrees otherwise in writing.

Once a shipment is tendered to the carrier, delivery is subject to the carrier's operating conditions, route schedules, service interruptions, weather, address accessibility, and other factors outside ShopTough's direct control.

Tracking information may be provided when available. Carrier tracking may take time to become active after a label is created or a shipment is picked up.

Additional charges may apply for liftgate service, residential or limited-access delivery, appointment delivery, inside delivery, reconsignment, address correction, storage, detention, oversized freight, hazardous or regulated goods, or other special carrier services.

Where such charges are not known at the time of quoting or checkout, they may be billed separately if they result from delivery requirements, customer instructions, or carrier assessments.

Customers are responsible for providing a complete and accurate shipping address, recipient information, and any delivery instructions. Address corrections, rerouting, or reshipment caused by inaccurate information may result in additional charges.

Please inspect shipments promptly. Visible damage, shortages, or delivery exceptions should be noted with the carrier whenever possible and reported to ShopTough as soon as reasonably practical.

Keep packaging, photographs, delivery records, and other supporting documentation until any carrier or damage claim is resolved. ShopTough will assist with reasonable claim documentation where appropriate, but carrier claim outcomes are subject to carrier rules and evidence requirements.

International shipping or delivery to restricted destinations may require separate approval, additional documentation, duties, taxes, brokerage fees, or other charges. Unless expressly stated otherwise, the customer is responsible for destination-country duties, taxes, fees, and import requirements.

For shipping questions, contact ShopTough LLC at bjones@shoptough.com or 972-400-8838 before placing an order if you have special freight, delivery, or timing requirements.