Privacy Policy

We may collect information you provide directly to us, including your name, company, email address, phone number, billing and shipping addresses, account information, quote requests, order details, support communications, and other information you choose to provide.

We may also collect technical and usage information such as browser and device information, IP address, pages viewed, referring pages, login activity, and interactions with our website and customer portal.

We use personal information to provide and improve ShopTough services, create and manage accounts, prepare quotes, process and fulfill orders, arrange shipping, communicate order and tracking information, provide customer support, prevent fraud and misuse, maintain security, and comply with legal and accounting obligations.

Where permitted, we may also use contact information to communicate relevant product, service, and business updates. You may opt out of promotional communications while still receiving transactional messages related to your account, quotes, or orders.

ShopTough uses third-party technology and service providers to operate its website and business systems. These may include hosting, database, authentication, payment processing, email, shipping, analytics, and related infrastructure providers.

Denton BBQ LLC provides website development, hosting administration, systems integration, and technical support services for ShopTough. Service providers receive information only as reasonably necessary to provide their services and are subject to their own privacy and security obligations.

Payment information may be collected and processed by our payment providers rather than stored directly by ShopTough. Shipping information may be shared with carriers and shipping platforms as necessary to quote rates, purchase labels, fulfill orders, and provide tracking information.

We may use cookies and similar technologies for authentication, security, preferences, site functionality, analytics, and other operational purposes. Browser settings may allow you to control cookies, although disabling certain cookies may affect site or portal functionality.

We retain information for as long as reasonably necessary to provide services, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce agreements. We use administrative, technical, and organizational safeguards designed to protect information, but no method of transmission or storage can be guaranteed completely secure.

Depending on where you live, applicable law may give you rights to request access to, correction of, deletion of, or a copy of certain personal information, or to object to or limit certain processing. We may need to verify your identity before completing a request.

We do not knowingly sell personal information in exchange for money. If applicable law provides additional opt-out rights regarding targeted advertising or sharing, you may contact us to exercise those rights.

ShopTough services are intended for business and commercial users and are not directed to children. We do not knowingly collect personal information from children under the age required by applicable law.

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or operating practices. The effective date shown on this page identifies the current version.

For privacy questions or requests, contact ShopTough LLC at bjones@shoptough.com, call 972-400-8838, or write to 1541 Jackson St, Carrollton, TX 75006, United States.