Returns & Refunds Policy

Contact ShopTough before returning any product. Returns sent without prior authorization may be refused or delayed. Approved returns may require a return authorization number and specific shipping instructions.

Standard stocked products may be eligible for return if they are unused, undamaged, in resalable condition, and returned with original packaging where applicable. Eligibility depends on the product, condition, timing, supplier restrictions, and the terms of the applicable quote or order.

Custom, made-to-order, special-order, modified, printed, clearance, discontinued, hazardous, regulated, or otherwise non-returnable items may not be eligible for return unless defective or otherwise required by law.

Contact ShopTough as soon as possible if you need to cancel or change an order. Once an order has entered fulfillment, manufacturing, supplier processing, or shipment, cancellation may not be possible and costs already incurred may be charged.

Inspect shipments promptly after delivery. If an item arrives damaged, defective, short, or materially different from what was ordered, contact ShopTough as soon as reasonably practical with the order number, affected item, quantity, photographs, packaging information, and any carrier delivery exceptions.

Keep the product and packaging until ShopTough confirms disposition instructions. Depending on the circumstances, ShopTough may arrange replacement, credit, refund, repair, carrier claim support, or another appropriate remedy.

Unless the return results from a ShopTough error, confirmed defect, or other obligation imposed by law, the customer may be responsible for return freight and any applicable restocking, supplier, inspection, repackaging, or handling charges. These charges will be disclosed when the return is authorized when reasonably known.

Approved refunds or credits are issued after returned goods are received and inspected, unless ShopTough agrees otherwise. Refunds are generally issued to the original payment method or as an account credit, subject to payment-provider and accounting processing times.

Original shipping, special handling, expedited freight, and other fulfilled service charges are generally non-refundable unless the return results from ShopTough's error or applicable law requires otherwise.

Orders governed by a written quote, purchase order acceptance, customer agreement, or negotiated account terms may have return and cancellation terms that differ from this general policy. In that event, the specific written terms control.

To request a return, cancellation, exchange, credit, or refund, contact ShopTough LLC at bjones@shoptough.com or 972-400-8838 and include your order or quote number.